Measures To Support Accessibility

Include accessibility as part of our mission statement.
Include accessibility throughout our internal policies.
Integrate accessibility into our procurement practices.
Provide continual accessibility training for our staff.
Assign clear accessibility goals and responsibilities.
Employ formal accessibility quality assurance methods.

Conformance Status

The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Marlow Automotive is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

Feedback

We welcome your feedback on the accessibility of Marlow Automotive. Please let us know if you encounter accessibility barriers on Marlow Automotive:

Phone: 972-633-1299

Postal Address: 1713 N. Central Expressway Plano, TX

We try to respond to feedback within 2 business days.

Technical Specifications

Accessibility of Marlow Automotive relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

HTML
CSS
JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

Limitations And Alternatives

Despite our best efforts to ensure accessibility of Marlow Automotive there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.

Known limitations for Marlow Automotive:

Comments From Users: Uploaded images may not have text alternatives because we cannot ensure the quality of contributions. We monitor user comments and typically repair issues within 10 business days. Please email us and let us know about the issue if you encounter an issue.
Archived Documents: Might not work with current assistive technologies because they use outdated technologies that do not support accessibility. We convert documents to new formats upon request within 3 business days. Please contact us on 972-633-1299

Customer Testimonials

Discover why our customers love us through their heartfelt testimonials.

Taken my car in a couple of times now for a variety of services, and the Marlow team does not disappoint! They are always transparent with recommendations, pricing, and guarantee their work. 10/10 customer service from these guys!

LeAnn D.

This is the best mechanic you could ever go to hand down. They are the most respectful honest shop I have ever been to. For years I have only brought my vehicles to these guys if I can't fix something and they give me an honest price. Thank you so much guys for all you do. Take a stack of business cards and spread the word! If you're hesitant on a shop to trust take my word and trust these men, you will not regret it. Thank you Marlow Automotive, I can't wait to bring my next project back.

Anthony C.

I had a great experience Marlow Automotive. From the moment I made the phone call and spoke with Billie I knew I was in great hands. When I arrived for my appointment Walter and Billie took great care of my needs. Very professional and most importantly very honest! I paid for my parts and labor and left until the work was done. Walter advised exactly when I could expect completion of the work. He was spot on. Upon my arrival to pick up my vehicle I was advised one part that was ordered was not needed.

Antwan R.

Great place and great people working at this shop. Especially Jose Arias, I had took my vehicle to several shops and nobody was able to find a solution to what was wrong with my car. Thanks to Jose he was able to diagnose my vehicle and also showed me the report of what was wrong in detailed information. Will definitely be bringing my cars and sending people towards Marlow Automotive for any future car services. Ask for Jose!

Bryan R.

As the owner of an older Honda, I'm happy to have a mechanic I can trust and one who has the technical skill and expertise to get to the bottom of any problem I report. While an older vehicle does cost money to keep in good shape, I trust Marlowe Automotive to deal honestly, fairly and provide technical excellence. My vehicle is quite happy now and running really well, Thanks!

Dan M.

The staffs attention to detail and personalized approach made me feel valued as a customer. They were extremely nice, respectful, friendly, kind, communicative, responsive & efficient. The inspection results with pictures as well estimate of work was so detailed, thorough & my vehicle was delivered as promised. On top of that, they were so quick to ask if I need a ride. In just a matter a minute or two, the ride was ready to drive me from & to the auto shop.The drivers were extremely nice, friendly, kind & courteous. I will definitely recommend Marlow Automotive for its stellar service, expertise & honesty - Nona Sulier

Gary S.

Very professional service. Billy was upfront and very clear with respect to the vehicle issues i faced. I definitely will use Marlow Automotive again when needed and will highly recommend them to others.

Jim G.

I could not be more pleased with my experience here at Marlow Automotive. I came in with a problem that the dealership quoted me an absolutely outrageous price to fix (in fact, told me it couldn't be fixed and I would need a new engine or car) I felt something was off with their diagnosis, so I asked some friends for trustworthy mechanics in DFW and boy did they deliver. Marlow took great care of me, explained everything they were doing in detail along the way, set up a plan for me to ensure everything is running well in the future, with a total price that was more than reasonable (seriously, the dealership could NEVER). They are kind and honest and will 100% be my "guys" moving forward! Thanks for everything!

Molly R.

Professional car care you can trust. The team at Marlow Automotive does a great job. We've used them for many years. We can always trust them to give us an honest evaluation of what needs to be done now vs what can wait to be done later. They take pride in their work, do the job right, and follow up to make sure you're satisfied. I highly recommend them. The only downside is you don't get the pampered conveniences of a large, fancy service center, like a free loan car & posh waiting area. I'd rather have trustworthy, good car service than the extra frills.

P F.

Everyone was great! Billy took excellent care of my car, everything is running great now! I have been taking my cars here for 5 years now, and have never had a bad experience. The customer service and the workmanship is excellent.

Rae M.

Another great experience! I went in for an oil change, which was done quickly. I was also given an over all review of my car, showing things that might be coming up in the future. No pressure, just giving me a heads up, which I appreciate. I trust this shop & the employees that work here.

Trish B.

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